FAQ's | CRUISES-ONLINE
How long is my e-voucher valid for?
"E-ticket" valid for 3 months from the date of purchase on the website. Within this period You can exchange it for real "ticket" for making river cruises. Exchange procedure is very simple: you just have to give your printed e-ticket to the carrier and get a real "ticket" for travel. Since the exchange e-voucher for the ticket, Your ticket is valid for the period specified on the ticket. For example, "1 day ticket" is only valid on the day of receipt and within 24 hours of receipt. But on separate tours, in particular Russia, offers tickets to 2 or 3 days with the appropriate expiration date.
Is it possible to buy a ticket in advance?
Yes, you can buy tickets in advance on this website, at the sales department or at the offices of our agents all over the world.
Is there a discount for purchasing a ticket in advance?
No, there isn’t.
Do I have to use my E-ticket on the day of purchase?
No. The advantage of our tours is their flexibility. If You purchased an e-ticket it will be valid for 3 months from the date of purchase. Within this period You can exchange it for real "ticket" for making river cruises.
Where can I redeem my e-voucher?
Ticket You can get straight on the boat or at the ticket offices at the piers.
Do I have to print out my E-ticket, or can I show it on my smartphone/ iPad?
You HAVE TO print out your E-ticket and take it with you to be able to redeem you real “ticket”. You won't be able to take a tour if you show your E-ticket on your smartphone/iPad.
Will I see all the main attractions in the city?
Yes: the routes are designed in a way that the customers could see all the main attractions in the city.
What is the duration of the tour?
Most tours last for 1 hour. In big cities, tours can last up to 2 hours.
What is Hop on / Hop off?
Hop on Hop off for river cruises imply the opportunity to go from the ship at any berth for sightseeing and then return on the same route on the same or a different berth and continue a river cruise.
Are there any tours between cities?
No, every tour is in one city. Although there are some tours for picturesque countryside trips and sightseeing.
Are the cruises held all year round?
In big cities, tours are held throughout the year (except the holidays on Christmas and New Year). Other tours are seasonal. You can get more detailed information on this website or at the sales center.
When does the tour start and end?
The start and end of the tour vary depending on the season. In general, tours take place from 09:00 to 19:00 in summer and from 10:00 to 15:00 in winter.